Our Promise
Ace Hydraulics Online was founded in 2011 and has quickly grown into Kents number one Hydraulics firm, delivering a unique and award winning service to customers stretched around the UK. We promise to keep this mentality as we offer deliveries of Hydraulic parts throughout the UK and further a field.
Lead Times
Once an order is placed with us, our team work efficiently to ensure your order is packed and dispatched as soon as possible. If you order before 3pm your order will be dispatched the same day, providing it isn’t a custom request, or it is coming directly from the manufacturer. All orders are then marked as processed which lets you know its on its way to you.
Our Couriers
Due to the nature of our business and the products we supply we use a variety of different courier services. Each of which offers tracking and insurance up to the value of the product, therefore you have nothing to worry about. Our key courier services are; Fedex, DPD, Royal Mail, Parcel Force and DHL.
Delivery Times
The delivery times may vary dependant on the product and whether it is coming from our warehouse or directly from the manufacturer. Our usual delivery terms are 3-5 working days whilst a next day service is available where applicable. If you are looking for a bespoke solution, please bear a longer lead time, which will be confirmed with you upon purchase.
Delivery F.A.Q:
Our usual delivery terms are 3-5 working days whilst a next day service is available where applicable. If you are looking for a bespoke solution, please bear a longer lead time, which will be confirmed with you upon purchase. Lead times may vary depending on the product itself.
We can indeed and do export to Europe and further afield. If you are looking for a particular product or service, please do get hold of us first so we can look into lead times and delivery options that suit your business.
Due to the nature of our business and the products we supply we use a variety of different courier services. Each of which offers tracking and insurance up to the value of the product, therefore you have nothing to worry about. Our key courier services are; Fedex, DPD, Royal Mail, Parcel Force and DHL.
Tracking is possible via our website by clicking on the “Track Your Order” at the top of the page.
If however there is no tracking information available, please do get in touch with us and we will send you all the details we have about your order.
Our returns policy is strict due to the nature of our business, and it depends on the products themselves. For example our bespoke solutions are a whole different kettle of fish.
If you are concerned about returning a product please do get in touch before ordering so we can ensure you are purchasing the correct part in the beginning.